Returns Policy
Here at Big Dog Lights, we strive to make every purchase as painless as possible for our customers. In the event of a return, our policies are as follows;
Returns are to be made within 30 days of the purchase date on all items.
A refund will be issued upon the item(s) being returned, less the original shipping cost, and restocking fee if applicable, no exceptions.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 3 business days).
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.
If you need to return an item that is defective or for other reasons, please contact us for proper return procedures. sales@bigdoglights.com
Shipping
We ship UPS and USPS, so please include a mailing and physical address if they are different so there are no delays in shipping your items. If you need a next-day shipping service, call us for shipping options and quotes.
International Buyers
Please email us at sales@bigdoglights.com before buying. Due to most of our items having fixed or Free Shipping, this does not include purchases to be shipped out of the US. Email us for the proper shipping cost.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.